At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

About The Role

We are currently seeking a Business Insights & Analytics Manager. This role leads the evolution of our analytics capabilities in the dynamic retail and direct sales industries. The position is responsible for turning complex business questions and data into actionable insights, strategic recommendations, and measurable business outcomes. The ideal candidate is a strong analytical leader and business partner who can identify the right questions, guide the team in uncovering the “so what” behind the data, and translate insights into clear recommendations for business leaders while advancing advanced analytics and AI adoption.

What you’re responsible for:

• Lead the development and execution of an analytics agenda aligned to business priorities and strategic objectives
• Ensure the team moves beyond descriptive reporting to identify trends, drivers, opportunities, risks, and actionable insights
• Establish standards for high-quality analysis and ensure insights clearly articulate the “so what” and recommended actions
• Identify opportunities to apply forecasting, statistical analysis, predictive analytics, segmentation, and machine learning to business problems
• Guide the team in selecting appropriate analytical methodologies and translating complex analysis into business recommendations
• Partner with senior business leaders to identify strategic questions, opportunities, and problems that can be addressed through data and analytics
• Act as a trusted advisor and thought partner, challenging assumptions and bringing forward insights that influence business decisions
• Lead the adoption of generative AI, AI-powered analytics, and emerging technologies to improve the speed, quality, and scalability of analytical work
• Lead, coach, and develop a team of Business Analytics & Insights Analysts, building strong analytical, business, and communication capabilities
• Collaborate with leaders across Marketing, Sales, Operations, Finance, and other functions to understand priorities and identify opportunities for analytics to create value
• Provide strategic oversight of dashboards, scorecards, and reporting solutions to ensure they support decisions and do not replace deeper analysis
• Coordinate with BI, Data, and Technology teams to ensure analytical solutions are supported by reliable, scalable, and appropriately governed data

To join our team

• Bachelor’s degree (or equivalent) in Data Analytics, Data Science, Computer Science, Statistics, Mathematics, Finance, Economics, Business, Management Information Systems, or a related field
• 7+ years of experience in analytics, business intelligence, data science, or related analytical discipline (retail or data-driven environment preferred)
• Strong experience in data analysis, SQL, statistical analysis, forecasting, predictive analytics, and/or advanced analytical techniques
• Experience with analytical and visualization technologies such as SQL, Python, Domo, Power BI, Tableau, R, or similar platforms
• Familiarity with machine learning, generative AI, and AI-powered analytical tools is an asset
• Strong business acumen and strategic thinking, with the ability to translate business priorities into analytical opportunities and influence decisions
• Proven people leadership and coaching skills, with experience developing analytical talent and creating a high-performing team environment
• Excellent communication, presentation, and stakeholder management skills, with the ability to communicate complex analysis to senior leaders and non-technical audiences
• Highly curious and proactive, with the ability to challenge assumptions, navigate ambiguity, and drive analytical initiatives from question through to business impact

The salary for this role is $100K to $110K, with a yearly eligible 10% bonus. Your final compensation will reflect your years of experience and beyond the numbers, we’re proud to offer a holistic package that includes:

• Generous time off: Start with 3 weeks of vacation.
• Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
• Retirement support: Company-sponsored RRSP matching program to help build your financial future.
• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.

We’re committed to supporting your success every step of the way.  What are the next steps?

The Interview Process

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

Step 2: The next step is a virtual or in person interview with the hiring manager.

Step 3: The final step is an in-person interview with the hiring manager and extended team members.

Ready to bring your talent to a team where your impact matters? Apply today — we can’t wait to meet you!

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.