OSL Retail Inc.

  • Program Coordinator - Customer On-Boarding

    Job Locations CA-ON-Toronto
    Job Post Information* : Posted Date 4 weeks ago(4 weeks ago)
    # of Openings
    Job Code
  • Overview

    Program Coordinator - Customer On-Boarding

    The Bell Residential Services team is in the business of enabling customers to connect with people, information, and entertainment by delivering integrated products and service experience for consumers while enhancing competitiveness in the marketplace.  The team provides customers with Bell Home phone, local and long-distance services, Bell Internet, and amazing technologies such as Bell Fibe TV.  


    OSL is a dynamic, people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. At OSL, we hire passionate people who are looking for their next challenging career move. Our people reflect the professionalism and willingness to adapt and learn new skills that make OSL a leading sales and operational organization.

    The Role

    As an OSL Program Coordinator-Customer Onboarding you will be representing Bell Residential Services, specifically for the Multi Dwelling Unit Partnership team who focus on growing Bell Canada’s preferred pricing (“Bulk”) segment. This role requires an individual with operational knowledge and a proven ability to engage with the Bell internal teams to support and engage the execution of customer on-boarding activities that will vary from building-to-building and range from repeatable to complex tasks.

    Key Responsibilities

    • Co-ordinate and schedule kick off meetings with internal teams.

    • Co-ordinate and schedule customer information and registration events.

    • Partner with Marketing teams to ensure Preferred Building Rate (“Bulk”) offer readiness.

    • Partner with Sales and Customer Care teams to ensure channel readiness.

    • Support the development of pertinent customer collateral to support on-boarding activities.

    • Support, monitor and track customer activations and experience.

    • Provide timely response and resolution to on-boarding issues.

    • Manage customer relationships

    • Interface with key external stakeholders (e.g. Condo Board members / Property Management primes).

    • Implement quality audits and drive process improvement initiatives.

    • Assist with billing support (i.e. Master Account)

    Critical Qualifications/Competencies

    • Familiarity with Bell Residential products and services

    • Highly motivated, energetic and has a winning mind-set and an 'act as one’ philosophy

    • Bilingual English and French an asset

    • Authentic, professional and confident communicator both written and orally

    • Keen eye for detail, strong time management and organizational skills

    • Experience supporting external customers / stakeholders

    • Proven ability to establish and nurture partnerships

    • Flexible, ability to work in a dynamic environment

    • Knowledge of BRS ordering and billing systems & processes (i.e. OrderMAX, MultiVu, SIMPLe, OneBill etc.)

    • Post Secondary Degree/Diploma in a Sales/Marketing or equivalent work experience is required.

    Working Conditions:

    • Salary- $65K-$75K

    • Paid Health Benefits

    • Majority of time will be in office however some flexibility is required to accommodate meetings, out of office events


    Additional Information

    Position Type: 12-month Contract

    Job Location: Canada - GTA


    If you’re excited to be a member of our team, please apply now. If you require further information before submitting your application, please contact careers@oslrs.com.



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