OSL Retail Inc.

  • Program Coordinator - Customer On-Boarding

    Job Locations CA-ON-Toronto
    Job Post Information* : Posted Date 5 months ago(7/23/2018 2:22 PM)
    # of Openings
    Job Code
  • Overview

    Program Coordinator - Customer On-Boarding

    The Bell Residential Services team is in the business of enabling customers to connect with people, information, and entertainment by delivering integrated products and service experience for consumers while enhancing competitiveness in the marketplace.  The team provides customers with Bell Home phone, local and long-distance services, Bell Internet, and amazing technologies such as Bell Fibe TV.  


    OSL is a dynamic, people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. At OSL, we hire passionate people who are looking for their next challenging career move. Our people reflect the professionalism and willingness to adapt and learn new skills that make OSL a leading sales and operational organization.

    The Role

    As an OSL Program Coordinator-Customer Onboarding you will be representing Bell Residential Services, specifically for the Multi Dwelling Unit Partnership team who focus on growing Bell Canada’s preferred pricing (“Bulk”) segment. This role requires an individual with operational focus and a proven ability to engage with both internal teams and external stakeholders to support the flawless execution of customer on-boarding activities that will vary from building-to-building and range from repeatable to complex tasks.

    Key Responsibilities

    • Manage building by building work back schedules to meet required timelines / deliverables by engaging both internal and external stakeholders
    • Conduct live information events to educate customers on the Bulk on-boarding process
    • Prepare internal process documents and presentations
    • Complete internal system testing to ensure readiness for customer on-boarding  
    • Provide timely response and resolution to customer initiated concerns (i.e. billing, technical, etc.)
    • Interface with key external stakeholders (e.g. Condo Boards / Property Managers)
    • Support, monitor and track customer activations and experience
    • Implement quality audits and drive process improvement initiatives

    Critical Qualifications/Competencies

    • Highly motivated, energetic and has a winning mind-set and an 'act as one’ philosophy
    • Authentic, professional and confident communicator both written and orally
    • Keen eye for detail, strong time management and organizational skills
    • Proven ability to effectively handle multiple, high impact tasks, at the same time
    • Capability to quickly and accurately learn new system and processes
    • Demonstrated proficiency in understanding process gaps to identify and correct root cause
    • Experience presenting to both internal and external stakeholders
    • Ability to explain complex issues in simple understandable terminology
    • Understanding of telecommunications (i.e. network construction, service installation, Wi-Fi, etc.) and an aptitude for technology is an asset
    • PC Proficient – MS Office, Windows environment
    • Post Secondary Degree/Diploma is required

    Working Conditions:

    • Salary- $65K-$75K
    • Paid Health Benefits
    • Majority of time will be in office however some flexibility is required to accommodate meetings, out of office events and some evening external stakeholder presentations
    • Paid mileage for out of office events and presentations


    Additional Information

    Position Type: 12-month Contract

    Job Location: Canada – Toronto / Mississauga


    If you’re excited to be a member of our team, please apply now. If you require further information before submitting your application, please contact careers@oslrs.com.


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