OSL Retail Inc.

  • Photocentre Team Lead - Langley

    Job Locations CA-BC-Langley
    Job Post Information* : Posted Date 1 month ago(9/10/2018 2:47 PM)
    # of Openings
    Job Code
    Customer Service/Support
  • Overview

    We are building a team to deliver best-in-class in store Walmart Photocentre customer service experiences. As a photocentre Team Lead, you will focus on leading a team of Photocentre Associates in sales, service, product knowledge, operational excellence, and take pride in ensuring every customer has an exceptional experience every time. As a Team Leader, you’re key to our success.


    Who Are We?


    OSL is a dynamic, people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We are building a team to deliver the best-in-class in store Walmart Photocentre customer service experiences.


    What We're Looking For:

    • 1-2 years experience in retail or hospitality industry as a Team Lead/Supervisor/Key Holder
    • Must possess strong management, coaching, and leadership skills, developed in a retail organization; preferably within the photo or electronics sector
    • Demonstrates understanding of and passion for sales and customer service.
    • Working knowledge of managing cash, POS and inventory systems.
    • Effective organization and planning skills with the ability to organize and schedule people and tasks.
    • Detail oriented and results focused individual with a proven ability to manage multiple priorities and competing timelines with a demonstrated sense of urgency.
    • Strong customer service orientation and a high level of attention to detail.
    • Sales and merchandising experience
    • Strong communication and presentation skills.
    • Diploma or Degree in Business, Marketing or equivalent is considered an asset.
    • Must display computer aptitude and high comfort level with technology.
    • Flexibility to work evenings and weekend periods, based on business needs is required
    • Ability to lift 30-50 pounds and stand for extended periods of time

    Duties & Responsibilities:

    • Responsible for achieving all key business objectives including sales, customer experience and operational targets.
    • Oversee supply management and maintenance so that sales and store operations are not interrupted.
    • Responsible for ensuring the store team is compliant on all operational objectives.
    • Maintain visual standards for the photo centre and keep the area clean, safe and organized.
    • Perform maintenance tasks on printing equipment and self-serve kiosks as needed.
    • Ensure all required trainings for self and team are completed within specified timelines.
    • Conduct weekly coaching sessions with team and prescribe recommended course of action to further develop skills.
    • Responsible for ensuring the store is staffed appropriately at all times according to the payroll guidelines.
    • Proactively recruit, select, hire and train team members using OSL guidelines and practices, as well as retain talent and manage acceptable turnover rates.
    • Ensure all scheduled shifts are recorded, including clocking in/out as per guidelines.
    • Adhere to dress code guidelines for every shift and ensure the brand is appropriately represented at all times.
    • Ensure proper performance management guidelines are followed when required.
    • Ensure all policies and procedures of store safety and security are followed as outlined where applicable

    Sounds like a good fit? Let’s talk.

    For more info before submitting your application, contact us: careers@oslrs.com


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