It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

The Company:

OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision is to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, and Innovation.

The Position:

We are currently seeking a Manager Process Innovation. The Manager will be responsible for leading a team tasked with maintaining the quality of internal and external data inputs to SCM Systems as well as optimizing KPIs through analysis of existing SCM processes. 

The Manager will have a deep understanding of existing processes and use that knowledge to identify process redesign opportunities, new process development, and initiatives to meet core business objectives.

The Manager must be proficient in understanding and evaluating current business across departments.  They will need to provide new process and system training to business owners, management of key company internal databases, data maintenance with respect to SCM, ERP and other internal operating support systems while ensuring their data quality, accuracy and completeness are core functions of the Manager.

The Manager will act as a consultant to Division leaders and work to provide innovation in tools and processes as well as business insights, which will enable achievement of sustainable business goals. Working closely with various SCM stakeholders, the PI manager must gain alignment on existing KPIS, and how process redesign opportunities will impact those KPIs, and ensure new processes and systems deliver on all business requirements.

What you’re responsible for:

• Demonstrate expert knowledge of all operations supporting systems and processes
• Oversees related training and data infrastructure supporting for SCM, ERP and other processes such as Overall SCM/ERP Standard Operation Process, and KPIs, and supporting data systems
• Ensure ERP, SCM Policies & Procedures are reviewed and new policies and procedures in internal standard operating procedures are updated in the documentation system (GPPM)
• Oversee SCM Related system maintenance such as GSCM and GSBN – Master/Hierarchy maintenance
• Mentor and manage all staff activities (R&R, New Hire, Reviews, Setting objectives, Salary etc)
• Consult with SCM leaders to identify gaps in processes or new business requirements and fully document issues requiring resolutions
• Manage project implementations following industry best practices from planning, executing, documenting and reporting progress through to completion
• Establish timelines, ownership, and key milestones for all projects

Knowledge:

• Knowledge and experience with ERP (SAP is an asset), SCM, Retail systems is desirable
• 5+ years of SCM operation experience
• Experience in project management is strongly preferred
• Strong knowledge of database systems, KPI reporting and Business Intelligence software
• Strong communication (written and verbal) and interpersonal skills with demonstrated analytical and problem-solving capabilities
• Demonstrated ability to Interact with all levels within the organization
• Ability to communicate in writing, through email, reports, or orally administrative, safety and security matters to an audience that may include less technically oriented and trained listeners
• Ability to plan, organize and prioritize multiple and simultaneous projects and assignments with proper timelines, ownership, and key milestones
• Track and follow up with internal and external customers
• Ability to lead and direct the activities of staff members to achieve personal and team goals and complete assignments within established time frames and specifications
• Ability to develop tasks, work assignments, clearly define objectives and give direction with applied knowledge of alternatives and decision-making experience to guide subordinates
• Proficiency in Korean written and spoken preferred.  

To join our team:

• University degree, preferably in Management, Information Technologies or Engineering
• SCM certification (APICS/SCMP) and /or other industry and project management certifications is an asset

What we offer:

• A competitive base salary $105K-$110K plus bonus and other perks
• Vacation plus additional flex days
• Comprehensive benefits
• Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment  

If this sounds like you and you’re excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.