It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

The Company:

OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision is to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, and Innovation.

The Role:

We are seeking a creative and talented Digital Product Manager with Mobile App & UX/UI design experience who will work across multiple teams to design, plan, implement, and continuously improve the end-to-end purchasing experiences that our customers encounter, solving current pain points and creating user journeys that our customers will love. This includes identifying and executing both immediate and long-term improvements affecting different areas of purchase experience through NPS review, competitive analysis, reviewing of current purchase journey, and monitoring upcoming trends.

The Digital Product Manager will be responsible for driving the development of our mobile app and other digital products to market success. They will oversee the entire lifecycle of these digital products from inception to launch. They will also be responsible for the overall vision of the product(s) and managing the role out of this vision for a successful launch. They act as a mediator between the consumers, global PMO, and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and prioritize order of execution. This role is an expert in identifying new opportunities, continuously improving, and delivering the optimal end-to-end customer journey from both a mobile app and eCommerce perspective.

What you’re responsible for:

• Manage all business-directed cost center creation, workflow changes, and Campaign (MP) reallocations.
• Aligning key business strategies with meaningful customer experience
• Alignment of mobile app, digital and omni capabilities work alongside, design and technology teams to develop new customer journeys, experiences and engagement
• Develop roadmap, and own customer KPIs and ROI
• Create and manage the project schedule to launch the product from inception to launch
• Conduct impact analysis to ensure a smooth launch and that all impacted members are aligned and informed of the upcoming change
• Have a clear understanding of all business processes and systems impacting the purchase process to support in impact analysis and requirements gathering (AEM, Hybris, NERP, etc.)
• Liaise between business and technical teams to ensure requirements and updates are clearly communicated on a regular basis
• Translating business requirements into system needs with support from the development team
• Identify, monitor, and manage risks that may impact your target launch date
• Monitor and iterate digital products accordingly based on feedback; translate the feedback into a meaningful plan of action
• Build relationships with key stakeholders (internal and external), presenting product feature vision, recommendations and continuously striving for best user experience
• Advocate for customer loyalty, engagement and features; design mobile & UX/UI experiences that help customers achieve their goals
• Create scalable processes to continually monitor and optimize the customer experience
• Develop optimal customer experience on mobile app & eCommerce platform to maximize conversion

Key Deliverables:

• Research and analysis
• Requirements gathering, process mapping, and documentation
• Oversee development, ensuring requirements and met and delivered on schedule
• Confirming functionality of features is performing as expected
• Monitoring and iterating features to continuously optimize
• Wireframes, proof-of-concept (POC), prototypes, mock-ups

To join our team:

• Bachelor’s degree in business, marketing or related field
• 5+ years’ digital product management experience, in mobile app and UX/UI technology (preferably in usability and customer-focused design)
• Experience launching new digital products and working with APIs
• Expertise in design thinking and human-centered design methodologies
• Experience designing business tools/applications, research and testing methodologies is an asset
• Medallia or other customer NPS systems, & Digital Accessibility best practices

What we offer:

• A competitive base salary $120K plus bonus and other perks
• Vacation plus additional flex days
• Comprehensive benefits
• Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment 

If this sounds like you and you’re excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.