It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

The Company:

OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision is to be the premier sales organization in North America by enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, and Innovation.

The Position:

We are currently seeking a Sample Specialist . This position is primarily responsible for managing the sample program. This individual will provide these services through our external third-party company by providing guidance and processes for them to follow.  

In addition, this role focuses on pricing issues and resolution of the order management process.   This will require close coordination with all Sales Division Product Managers to investigate and release Sample Order (SO) pricing blocks daily.

This role will include various routine administrative duties and reporting but will also require the ability to manage various ad hoc projects as required. There is the opportunity to learn and become the back-up person for the broader order management team.

What you’re responsible for:

• Responsible for ensuring all sample receipts, shipments, and disposals are managed in accordance with company guidelines and policies
• Taking complete initiative of improving the current process in cost efficient ways
• Assist third party back office centre (BOC) partner to process daily updates on sample registration status and movements on SAP
• Assist third party BOC partner to create and distribute of customer invoices for sample sell-out and lost units
• Perform invoice validation for storage, freight, and administration costs related to samples
• Producing and presenting accurate monthly variance reports on sample marketing expenses and provide recommendations on cost reduction and efficiencies
• Creation and distribution of customer invoices for sample sell-out and lost units
• Regularly track samples in-use and ensure all samples are returned before contract expiry date
• Effectively communicate with divisional sample managers to ensure all samples are actively used, and minimize aging inventory
• Perform off-balance inventory count semi-annually and reconcile if differences noted
• Reconcile data between 3rd party managed inventory data and SAP data
• Preparing a monthly analytical report on sample assets usage per product divisions and operation efficiencies to the senior management team
• Preparing and submitting monthly off-balance sheet on sample inventory
• Consistently monitoring and controlling the entire sample operations in accordance with the HQ's policy daily while also ensuring finance KPIs meet company targets
• Assessing initial approval of sample inventory requests and checking the eligibility while maintaining efficient sample pool size directed by senior management team.
• Provide daily SO PR report to division.
• Daily, review all pricing related order blocks and investigate and release orders through SAP
• Work with sales division PMs to resolve all price blocks are released in a timely manner
• Make sure SO pricing release follows order management policies and work with Pricing Operations Coordinator to improve the company’s pricing process overall

To join our team:

• University degree or college diploma preferred (preferably in business or similar focus)
• 3 plus years of order management and inventory management experience preferred
• Demonstrated ability to interact with all levels within the organization
• Previous operations exposure is beneficial
• Enterprise Reporting System exposure (preferably SAP) is ideal
• Proficiency in Excel, Word, PowerPoint and other office products
• Customer relationship management skills

What we offer:

• A competitive base salary of $60K - $68K, plus bonus and other perks
• 3 Weeks Paid Time Off
• Comprehensive benefits
• Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment 

If this sounds like you and you’re excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.