It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

The Company:

OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

About the role:

Reporting to the Director, Marketing, as the Bilingual Lead, Marketing and Communications you will manage internal communications, sales incentive programs, and employee engagement initiatives across Canada. You will be collaborating with internal departments overseeing projects from inception to execution, drafting communications, and working to ensure the business goals are achieved. 

What you’ll do:

• Lead the planning, writing, and distribution of all field-facing communications in English and French
• Ensure messaging is aligned with business goals and consistently clear across all channels
• Own the end-to-end execution of sales incentive initiatives: from creative planning and platform configuration to communications, tracking, winner announcements, and rewards
• Manage employee engagement via the incentive platform, driving participation and recognition aligned with company values
• Oversee praise budgets, resolve platform issues, and identify opportunities to improve usability and adoption
• Create and manage internal enablement content (job aids, SharePoint updates, platform guides)
• Collaborate with cross-functional teams to improve onboarding, training materials, and knowledge-sharing processes
• Continuously refine processes to enhance efficiency and participant experience
• Coordinate and host monthly bilingual town halls to share business updates and celebrate achievements

What you’ve done:

• 3+ years of experience in internal communications, marketing, enablement, or related fields
• Bilingual in English and French written and verbal
• Strong content development skills
• Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences
• Highly organized with a process mindset and strong project management skills
• Advanced skills in Excel
• Ability to work independently and collaboratively in a fast-paced environment

What we offer:

• A competitive base salary of $63K-$72K plus bonus
• Vacation plus additional flex days
• Comprehensive benefits
• RRSP matching program
• Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment 

The Interview Process:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring manager.
• Step 3: The final step is a virtual interview with the Director of Marketing.

 If this sounds like you and you’re excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.