It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

The Company:

At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values, Belonging, Collaboration, Responsibility, Passion, Over Achievement, Innovation

About the role: We are seeking a full-time passionate, driven Operations Coordinator to support our growth and operational execution for notable clients. This person is an organized, efficient and strong communicator who can help ensure our field sales teams are set up for success.

What you’re responsible for:

Operational Processes:

• Collaborate with internal departments to solve operational issues or inefficiencies, working with internal stakeholders to resolve issues and creating processes that are reliable and support OSL’s vision for collaboration and best in class client support
• Create, document and maintain detailed operational processes to ensure our programs are efficient.

Vendor Relationships:

• Work with established vendors to ensure the supply of required services and materials for program execution as needed and is on time and on budget

Reporting:

• Generate reports for internal stakeholders and clients as needed for sales, labour and other critical KPIs

Compliance and Standards:

• Support the field sales leaders and Operations department to execute our programs in accordance with our SOPs and standards

Inventory Management:

• Support internal stakeholders and field teams with inventory investigations and discrepancies, ensuring you are updating and staying current to close critical issues to resolution
• Review purchase orders and ensure deliveries are made accurately/regularly
• Assist with processing RMAs for specific carriers/vendors

To be successful and join our team:

• Post-secondary degree in Business, or a related field
• Ability to communicate clearly and effectively in different forms and with different audiences
• Excel skills are above average and or use of Power BI
• Problem-solving, attention to detail, and project management skills
• Ability to establish and build effective relationships
• Ability to analyze and interpret data using spreadsheets and data visualization software
• Honesty, high integrity, personal accountability, and a passion for the success of the brand, the team, and personal career growth
• Bonus: Familiarity with the wireless industry and iQmetrix (RQ) software

What we offer:

• A competitive base salary of $45K to $55K, plus yearly performance bonus
• Vacation plus additional flex days
• Comprehensive benefits
• RRSP matching program
• Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment 

Interview Process:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter

Step 2: The next step is an in-person/virtual interview with the Operations Manager

Step 3: The final step is an interview with the Operations Manager and Panel, with and could include an Excel knowledge assessment

We thank all interested applicants; however, only qualified candidates will be contacted.  Typically, we would request internal applicants have 2+ years with OSL, in good standing and with their leader’s alignment. This position requires successful completion of a criminal background check.  If you are interested, please lick the apply button or visit our website Career Solutions Agency for Small & Large Business | OSL

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.