It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

The Company:

OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

The Position:

We are seeking a Bilingual Field Support Coordinator to join our dynamic team. Reporting to Operations Excellence Lead, the successful candidate will be accountable for supporting our direct field teams. Our ideal candidate is a confident, inspiring and accountable person who can work independently as well as in a team environment while leading individuals as well as multiple teams of up to fifteen members.

What you’re responsible for:

• Supporting multiple-field sales teams assisting Regional and Field Managers with operational needs
• Providing best-in-class onboarding support for new hires, ensuring a seamless start
• Managing weekly schedules, reviewing timecards, and approving vacation requests
• Offering direction and assistance to employees on matters related to payroll, vacation, expenses, and general inquiries
• Handling offboarding procedures, including the coordination of equipment retrieval
• Ensuring ongoing compliance with local/provincial permits and client-specific requirements (e.g., annual background checks, code of conduct)
• Planning, coordinating, and executing large-scale employee, including logistics, communication, and vendor management
• Partnering with leadership to align on strategic action plans that support overall business goals
• Performing a variety of administrative and operational tasks as required

Role Requirements:

• Excellent verbal and written communication in French and English
• Proven time management skills in a fast-paced environment
• Firm understanding of sales and customer service fundamentals
• Experience in supporting sales teams
• Strong interpersonal, communication and presentation skills
• Good organization skills, strong attention to detail, effective time management skills 
• MS Office proficiency is mandatory in all applications – Excel, Word, PowerPoint, etc.
• Conviction to improve personally and support continuous improvement 
• A diploma or degree in Business, Marketing or equivalent is considered an asset

What’s in it for you:

• Competitive base salary $50K to $55K plus bonus and other perks
• Vacation plus additional flex days
• Comprehensive benefits
• Training and development opportunities to grow your career
• Named one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment 
• Employee development programs

Next Steps:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring Manager. 
• Step 3: The final step is a panel conversation with the Director and Manager.

We thank all interested applicants; however, only qualified candidates will be contacted.

This position requires successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.