It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

The Company:

OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation.

The Position:

We are currently seeking a Manager, Corporate Communications and Citizenship. Reporting to the Senior Manager, Corporate Communications & Citizenship, this role requires close collaboration with the leadership team, People Team, Legal, Corporate Marketing SMEs, divisional brand teams, retail, and dotcom to integrate internal and external communications strategies aligned with broader Samsung marketing and business goals. The role also supports PR agency relationships and maintains strong alignment with U.S. and Global corporate citizenship and communications teams, contributing to best-in-class strategy and programming.

The role will contribute to and execute national media and reputation-building strategies, enhancing Samsung’s position as a leading and trusted brand in Canada. This role is responsible for owning the day-to-day and executing a diverse portfolio of communications initiatives aimed at increasing the profile and positive sentiment towards our brand, products, and solutions. This includes supporting communications strategy and planning, corporate reputation building, press and consumer engagement, product and business announcements, media monitoring, and performance measurement and reporting. The candidate is a strategic thinker, brand ambassador, planner and writer, and driven to deliver data driven results through exceptional execution.

What you’re responsible for:

Corporate Communications:

• Develop and implement strategic communications plans and initiatives in collaboration with marketing teams across Mobile, Consumer Electronics, Networks, Corporate, and Enterprise businesses.
• Work closely with global PR and marketing teams to identify key media targets, and support measurable strategies across Corporate PR and Brand PR activities, including reviewer program.
• Assist in building strategies to grow and protect Samsung Canada’s reputation and overall industry/consumer sentiment through insightful communications plans.
• Lead day-to-day newsroom management including content review, press releases in collaboration with global PR teams, cross-divisional teams and legal.
• Manage and work closely with PR agencies to ensure campaigns are executed on time, on budget, and in adherence to brand guidelines.
• Collaborate as a partner on opportunities related to corporate citizenship – to generate strong media coverage and positive sentiment.
• Manage, analyze and report on all PR-related KPIs, including those leveraged by agency partners or adopted by Samsung internally in collaboration with global teams.
• Provide support and execution for corporate communications initiatives to the Senior Manager, Senior Director and Senior Leadership team.
• Support in risk management including issues management, key messaging, and crisis communications for the organization.

Internal Communications:

• Execute and support corporate internal communications programs and initiatives including but not limited to executive communications, Town Halls, employee newsletters, employee meetings, employee giving/volunteerism, and key internal stakeholder activities.
• Develop key executive communications, including key messages, social media posts, scripts, internal memos and organizational announcements.      
• Lead the execution for Samsung Town Halls – planning, logistics, executive briefings, presentation development, writing, etc.                                                                   
• Contribute to developing key internal messages and support the implementation of strategic internal communication plans that support core organizational priorities and internal stakeholder initiatives.
• Work collaboratively with HR to implement joint employee engagement plans.
• Review and manage cross-functional communications as required.

Corporate Citizenship:

• Lead and execute CSR-based communications programs including Solve for Tomorrow programming to drive awareness of Samsung’s CSR initiatives, enhancing brand reputation.
• Support the national citizenship strategy, assisting with the execution of related marketing campaign initiatives externally and internally to drive positive reputation with employees and consumers.
• Collaborate with Samsung NAHQ and HQ counterparts regarding SECA’s position within the global organizational corporate social responsibility strategy, budgets, and reporting.
• Support the management of SECA’s Citizenship budget, including with agencies, charitable partners, vendors, and corporate contributions.

To join our team:

• Bachelor’s degree in marketing, Communications, or Business.
• Exceptional writing and editing skills with a keen eye for detail.
• A natural communicator, collaborator, and self-motivated individual who drives for results.
• Strong organizational skills with the ability to multitask and manage multiple projects.
• Demonstrated ability to manage internal and external relationships effectively.
• Self-motivated and able to work with limited supervision.

What we offer:

• A competitive base salary plus bonus
• Vacation plus additional flex days
• Comprehensive benefits
• Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment 

Recruitment Process Next Steps:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is a virtual or in person conversation with the hiring manager.
• Step 3: The final step is an in-person interview with the extended team members.

If this sounds like you and you’re excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.