At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you!

As the Sr. Retail Operations Specialist, you will be responsible for operationalizing & managing multiple platforms that positively impact on our Retail customer experience in-store.  This role is responsible to create standard operating procedures (SOP) that transform how the sales team uses these assets as well as managing internal the systems and processing, analyzing the data to drive retail sales numbers. 

This individual will manage all facets of the Retail Platform.  The individual must be able to collaborate with global colleagues and other subsidiaries around the globe, our sales teams and retail partners, to

Serve as the lead and subject matter expert on our Retail platform to field questions, solve issues identified by our field sales managers, retail partners and account teams.

About The Role

• Collaborate with development team to drive change & improvement to the platform for the Canadian market
• Manage the App and Pricing tool for carrier & retail partners. Ensure sell in solutions are utilized & build out processes to effectively manage
• Manage demo mode translations to ensure timeline deadlines met for all product launches
• Manage the network connectivity & demo utilization, identify opportunities in channels to improve our demo connectivity rates, and utilization of demo devices
• Provide data driven insights from retail platform to retail and sales leadership teams with recommendations to improve customer experience on a regular basis
• ​Manage device demo experience, this should be a seamless end user experience for sellers and buyers in the retail environment
• Manage Digital Contents for our owned screens in field. Curate content lists in collaboration with channel managers, develop impactful content & publish /manage playlists
• Monitor and manage digital signage network. Connectivity, and work with third party partners to remedy issues in field.
• Develop & manage master display asset tracker in collaboration with field marketing team analysts & retail experience leads

What You’ll Need

• University degree or College equivalent (Business Administration, Commerce or Accounting) preferred.
• 3-5 years of retail support and planning and/or SOP planning and execution with large scale application
• Experience with an ERP system (preferably SAP) an asset
• Knowledge and understanding of digital signage networks
• Excellent written and oral communication and presentation skills with ability to present control analysis and recommendations with clarity and professionalism.
• Negotiation skills and ability to influence.
• Exceptional Excel and Power Point Skills.
• The position requires a broad audit experience and the ability to interact with management at all levels.

Let's Talk Perks 

While the salary for this role is $85K to $95K, with a yearly eligible 10% bonus, beyond the numbers, we’re proud to offer a holistic package that includes:

• Generous time off: 3 weeks’ vacation.
• Comprehensive benefits package: Includes medical, dental, vision, health.
• Retirement support: Company-sponsored savings plan to help build your financial future.
• Hybrid work model: Designed to support collaboration, learning, and meaningful connections.
• Top-tier tools: Best-in-class systems and equipment so you can do your best work.

We’re committed to supporting your success every step of the way.  What are the next steps?

The Interview Process

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

Step 2: The next step is a virtual or in person interview with the hiring manager.

Step 3: The final step is an in-person interview with the hiring manager and extended team members.

Ready to bring your talent to a team where your impact matters? Apply today — we can’t wait to meet you!

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.