Samsung and OSL have partnered to operate the National Field Sales and Training Team for Samsung in Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere. We want people to join our team who are excited about Samsung products and services and want to share their knowledge and journey with others. This is a place where you can become a world-leading expert in your field and take your career to new heights! It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights.

About the opportunity: Contract 15-months

The Learning Experience and Instructional Designer will be responsible in designing and developing engaging learning experiences and compelling course content. With direction from the Manager – Retail and Learning Strategies, this position will be responsible in facilitating learners in acquiring knowledge, skills and competencies in an effective and appealing manner.

What you’re responsible for:

• Create engaging learning activities and compelling course content that enhances retention
• Work with subject matter experts and identify target audience’s training needs
• Identify instructional end goals and create content that matches them
• Design instructional user interface for LMS to provide a seamless learning experience and increase learner completion rates
• Conduct instructional research and analysis on learners and contexts
• Apply tested instructional design theories, practice, and methods
• Provide exercises and activities that enhance the learning process
• Use gamification and storytelling to enhance learner engagement
• Create supporting material/media (audio, video, simulations, role plays, games etc.)
• Use course authoring tools to create dynamic and interactive learning
• Decide on the criteria used to judge learner’s performance and develop assessment instruments
• Maintain project documentation and course folders
• Acts as the design consultant for members of the learning and development team, to make sure all learning experiences conform to the proper design and learning concepts

To be successful:

• Demonstrate a superior command of English language, with advanced proficiency in written and verbal communication
• Excellent knowledge of learning theories and instructional design models, as well as organizational change management expertise
• Excellent organizational and project management skills
• Ability to write effective copy, instructional text, audio scripts/video scripts
• Excellent knowledge of sales processes and skills
• Experience in the wireless or electronics/technology industry is an asset
• Strong working proficiency in course authoring tools, such as Articulate Rise, Articulate Storyline, Adobe Captivate, etc. and at least one Learning Management System
• Strong working proficiency in Adobe Premiere, Photoshop, Illustrator and InDesign
• Strong working proficiency in Microsoft Word, Publisher, Excel and PowerPoint is required
• Strong working proficiency in Webex, MS Teams, and other online training vehicles
• Experience with video creation considered an asset
• Must provide a portfolio showcasing examples of your work

To join our team:

• Three+ years’ proven working experience in instructional design and with instructional technology
• A portfolio of work
• Bachelor’s Degree in related fields, such as education, organizational development, human resources, marketing, business administration, communications, etc. is an asset
• Three+ years’ experience working in training delivery, teaching, coaching and/or facilitation
• Must possess the ability to proactively build strong relationships within a diverse organization
• Must possess exceptional attention to detail and the ability to manage multiple ongoing priorities
• Superior organizational and planning skills are required
• Excellent communication skills, both written and oral in English (Bilingual is an asset)

Let's Talk Perks

The salary range for this role is $80k to $90k, with 10% bi-annual bonus.  

• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.

We’re committed to supporting your success every step of the way.  What are the next steps?

Interview Steps:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring manager.
• Step 3: Final in-person interview with the hiring manager and extended team members.

If this sounds like you and you’re excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted. 

This position requires successful completion of a criminal background check.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.