OSL Retail Inc.

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Job Locations CA-ON-Mississauga
Posted Date 1 week ago(2/9/2018 11:55 AM)
Operating out of our Mississauga, Ontario office, the Bilingual Administrator performs a range of administrative and coordinating duties in support of the HR department for their assigned client group(s). The duties include day-to-day administration of employee lifecycle management, employee data management, participation in recruitment, ad hoc meetings and reporting, client correspondence, employee calls and HR Coordinator/Generalist back up for basic to moderate complexity with support from their supervisor on more complex issues.   Responsibilities - Completes weekly requisitions for new hires, onboarding, job changes, leaves and offboarding (extended absences, termination requisitions) activities for assigned practice area(s) and elevates more complex matters for support and or resolution as required - First point of contact for general new hire onboarding, changes and offboarding inquiries. Elevates as required. - Administers benefits enrolment, changes, terminations. Administers vacation and extended absences administration including tracking, reconciliation, and fulfillment follow-up - Assists with other HR administrative matters as required - Liaises with Recruiting and Payroll teams to support employee lifecycle - Supports Director, Human Resources through meetings and other projects - Assists with ensuring employee file and sign-off requirements are accurate and up to date - Assists with ensuring client-base system records are accurate, maintained and up to date - Performs any other duties as required Job Requirements - Bilingual in English and French - Experience in HR an asset - Strong administrative experience - Excellent communications skills, both verbal and written - Highly organized and detailed orientated - Effective time management and inter-personal relation skills - Strong computer skills including proficiency in Microsoft Office Suite - Conviction to improve personally and support continuous improvement - High level of personal integrity - Positive and supportive tone, attitude and work ethic - Ability to work in a fast-paced environment - Self-starter
ID
2018-2426
Job Locations CA-ON-Mississauga
Posted Date 1 week ago(2/9/2018 11:31 AM)
OSL is a fast growing and successful third- party specialty retailer whose clients are some of the largest companies in Canada and the U.S. We have 2,000 employees and are expecting to continue to grow at a rapid pace in a fun and challenging work environment.     The Bilingual Loss Prevention Lead is responsible for protecting the Companies assets and improving profitability by assisting the Loss Prevention Manager & Director of Operations with the development and implementation of a Loss Prevention Plan.  The plan will address opportunities around risk.  I.e. Asset Protection, Safety, Privacy, PCI Compliance, etc.   Principal Duties & Responsibilities: - Address and manage the flow of incoming escalations into the Loss Prevention inbox from the sales field, our carrier partners, Walmart Canada and Walmart US. - Conduct OSL employee investigations using the OSL Loss Prevention tools and forms - Conduct regular audits relating to contests, special offers and claw back commissions when appropriate to change the behavior in field - Liaise with both the Operations and Sales teams to build out policies and processes pertaining to Operational activities, PIPEDA, PCI Compliance. - Review all existing Loss Prevention related equipment in field and provide recommendations on changes pertaining to security hardware, safes, storage, fixturing, ID scanners. - Track compliance to loss prevention and operational objectives; liaise with the Sales Team to gain compliance and improve behaviors. - Work with the Field Support Team to track all KPI’s, perform investigations, train the field staff and drive compliance - Identify potential for loss by examining facilities, customer transactions, scheduling, payroll, merchandising, cash management and all other operational practices. - Work with the clients and carrier’s LP Teams to build relationships, educate and address opportunities. - Maintain the OSL Loss Prevention, and Employee Investigation registers and other reporting systems and tools to track metrics. - Review carrier deactivation reports to minimize trends in fraudulent activities, claw back commissions when appropriate and initiate employee investigation. - Work collaboratively with Training Team to ensure focus in all training is current, accurate and appropriate. Candidate Qualifications: - Bilingual in French and English  - 3- 5 years of experience in retail operations; ideally with the wireless/electronics space and in a managerial role - Strong Retail Operations background with Sales and Loss Prevention experience in wireless/electronics retail - Effective time management skills and the ability to prioritize competing deadlines is a must - Must display strong written and verbal communications skills - Knowledge of the Criminal Code of Canada and Employment Standards as related to Retail Loss Prevention. - Post-Secondary education in Law & Security or equivalent experience an asset but not mandatory. - Analytical with the ability to review multiple points of data and other sources of information. - Must possess the ability to deal with sensitive issues with tact, diplomacy, and the highest level of integrity. - Must be a strong communicator, able to connect with various types of employees, clients and consumers. - MS Office proficiency is mandatory in all applications – Excel, Access, Word, PPT – etc. - Wick lander Training would be an asset  
ID
2018-2424
Job Locations CA-ON-Mississauga
Posted Date 2 weeks ago(2/6/2018 3:18 PM)
OSL is a fast growing and successful third- party specialty retailer whose clients are some of the largest companies in Canada and the U.S. We have 2,000 employees and are expecting to continue to grow at a rapid pace in a fun and challenging work environment.   TheCommunity Manager will be accountable for managing, advocating and engaging with the organisations internal & external community in a way which builds brand awareness and loyalty. They will work closelywithmultiple teams and various internal & external partners, to develop inspiring and engaging internal & external strategies across all channels, build communications, the online community, and own the OSL brand experience for all OSL employees. A Community Manager is the face of a company, managing communications in both directions. This digital-savvy employee is responsible for all communications, PR, social media, events, and content creation, among other things. Incorporating online tools and in-person networking to create relationships and ultimately build the company’s brand, both online and off. PrincipalDuties& Responsibilities: - Generate innovative ideas for social content to drive communications. Generate innovative ideas to support OSL communications platform and communication tools. - Content creation, writing blog posts, articles, newsletters, communications materials, and material for social media channels. - Monitoring the success of the community and of social media in terms of the overall marketing strategy. - Social media marketing, creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties - Liaising with internal stakeholders to relay customer feedback insights gained from online conversations within the community. - Content creation, articles, newsletters, communications materials, and material for social media channels - Creating, managing and growing the company’s culture & brand presence. Customer support, answering questions & feedback through social media - To enhance and promote the OSL culture, vision and company mission statements throughout all internal and external channels - Develop & Create an OSL Intranet site & Culture Club for all aspects of the organization. As OSL continues to grow, the need to centralize communications is of vital importance to creating our culture. - Create and maintain OSL Corporate calendar; develop content strategy and create innovative content, with a strong focus on awareness, engagement, traffic and conversion for all OSL employees to build an active brand ambassador network to spread the word about the Brand - Work with cross functional teams to craft the voice of the brand, and the evolution of the employee/customer experience in social channels; develop best-in-class process and system - Work closely with internal teams to support all key brand initiatives & key communication platforms - Continue to innovate, test and learn based on the ever-changing social landscape of OSL - Use analytic measurement tools and internal resources to provide weekly, monthly and quarterly reports on metrics for each platform, concept and by campaign; manage social listening reporting across all lines of business - Develop integrated communication plans, messaging and content for both internal & external - Administer budget, including tracking, reporting and invoicing for all community/OSL branded initiates and programs - Responsible for developing, spearheading, executing and measuring branding. Drives development of positioning, messaging and branding both internal & external. Candidate Qualifications: - Strong Operational background - Excellent written and verbal communications skills - Analytics experience is required. - Effective time management skills and the ability to prioritize competing deadlines are a must. - MS Office proficiency is required. - Knowledge of online marketing fundamentals - Proficiency in Microsoft SharePoint is an asset. - Interpersonal skills — to confidently interact with individuals at all levels of authority and to maintain composure in stressful and/or sensitive situations - Demonstrated ability to work with client on developing on-brand messaging that best represents their voice and tone online and incentivizing user-generated content creation and sharing    
ID
2018-2355
Job Locations CA-ON-Mississauga
Posted Date 2 weeks ago(2/6/2018 9:35 AM)
The Field Support Administrator performs a range of administrative and coordinating duties for in field support. The duties include day-to-day administration of employee profile management, security setup, training, ad hoc meetings and reporting, client correspondence, calls and general store support. Responsibilities - Completes routine system setup (e.g. new hire), onboarding (e.g. onboarding and change forms) and offboarding (extended absences, termination requisitions) activities for assigned practice area(s) and elevates more complex matters for support and or resolution as required - Primary responsibility for new hire onboarding, changes and offboarding inquiries. Elevates as required. - Managing employee accounts for multiple systems. - Supports Field Support Manager through active participation in ad hoc meetings, training and other project assignments - Assists with ensuring employee file and sign-off requirements are accurate and up to date - Assists with ensuring client-base system records are accurate, maintained and up to date - Supports urgent evening and weekend support needs in an accurate and timely manner as required - Performs any other duties as required   Job Requirements - Excellent communications skills, verbal and written - Fluency in French (preferred) - A college or university degree, preferably in business administration - Relevant experience in system administration and employee profile maintenance - 1-3 years of experience in wireless retail, sales and/or multi-unit operations - Good organization skills - Strong attention to detail - Effective time management skills - Excellent inter-personal relation skills - Strong computer skills including proficiency in Microsoft Office Suite - Conviction to improve personally and support continuous improvement - High level of personal integrity - Positive and supportive tone, attitude and work ethic - Ability to work in a fast-paced environment - Self-starter
ID
2018-2352
Job Locations CA-ON-Mississauga
Posted Date 1 month ago(1/16/2018 9:10 AM)
OSL is a fast growing and successful third- party specialty retailer whose clients are some of the largest companies in Canada and the U.S. We have 2,000 employees and are expecting to continue to grow at a rapid pace in a fun and challenging work environment.   The Marketing Coordinator will support the execution of nationally driven programs, events and other local initiatives.  Working closely with the Merchandising Manager and Go To Market team for Wireless as well as various internal & external partners. The Marketing Coordinator will ensure all current and future sales, wireless campaigns and marketing initiatives are effectively communicated to the field and to applicable stakeholders accurately, effectively and on time.    Principal Duties & Responsibilities: - Provides support to the Merchandising Managers in launches of Wireless campaigns, product launches, instore marketing strategy, special launches and events - Develops tools and materials to support OSL, Carrier, OEM and Walmart Wireless branding guidelines and the in-store execution  - Develops store communications to support merchandising, sales and marketing initiatives - Collaborates with the Go to Market team to develop communications and go to market plans for all Merchandising, Marketing & Sales initiatives. - Plans, communicates and ensures the timely execution of all merchandising initiatives  and client communications around them.  (I.e. client reports, post mortems, photos, checklists, etc.) - Maintains the systems and tools used at OSL HQ to track store attributes.   - Responds to client, field and vendor merchandising inquiries. Maintains the Merchandising Inbox and supports the field.  - Oversees the Demo device programs; distribution, tracking, etc. - Collaborates with Training to create support tools for Product Knowledge, Selling, Marketing and Promotions (Flags, Price Files, Cheat Sheets, In-Store Marketing, Carrier Events, Contests – etc.) - Manages the Planogram (POG) itself for all store formats; ensures it is up to date, accurately reflects the device assortment and promotional plan as outlined by Walmart, ensure it is error free and communicates it to the field. - Proactively identifies issues with promotions, planograms or other in-store Marketing and/or Carrier initiatives. - Develops and deploy a launch plan for any new product where required (Product can be defined as being any device, offer, plan, warranty, or credit initiative). - Assist with creation of marketing materials (in-store POP, Digital signage, in-store videos) where applicable. - Coordinate the deployment of supporting marketing materials and manage the corresponding logistics (POP, Dummies, Live Demo’s, and Signage etc.).  - Work with the Communications/Pricing team to help support pricing/communications when needed Candidate Qualifications: - Strong Operational background  - Excellent written and verbal communications skills  - Analytics experience  - Effective time management skills and the ability to prioritize competing deadlines are a must. - MS Office proficiency is required - Knowledge of online marketing fundamentals
ID
2018-2189
Job Locations CA-ON-Mississauga
Posted Date 1 month ago(1/9/2018 6:04 PM)
Operating out of our Mississauga, Ontario office and reporting to the Director of Human Resources, the Manager, Benefits, Health, Safety and Wellness performs a range of strategic and reactive functions in support of a healthy and safe workforce while ensuring OSL proactively maintains its compliance obligations across all applicable corporate and field health, safety, benefits and wellness programs across North America.   Responsibilities Benefits - Manages the company’s North American group benefits insurance and retirement savings programs (RRSP, 401K); participates in annual renewal processes; benchmarks pricing; establishes and deploys education initiatives to limit premium increases and improve employee claim’s experience; ensures compliance to statutory obligations (e.g. Affordable Care Act) - Assist with design of new benefit programs - Sources alternate carrier quotations, third-party administrators (TPA) and manages carrier and TPA transitions as required - In partnership with HR and Ops, manages non-occupational injury/illness extended leaves, short and long-term disability claims and life insurance management including corporate policy development and development, negotiation and implementation of individual return to work plans; facilitate case management review meetings with participation of relevant stakeholders - Proactive prepares and presents group insurance benefits, absenteeism and disability analysis and report metrics for key stakeholders Health and Safety - Develops, manages and maintains annual strategic plans and policies for North American corporate and field health and safety programs - Ensures the company’s North American occupational H&S obligations are met through ongoing compliance research, corporate policy development and execution, H&S data analysis and performance reporting, procedure and workplace auditing; and oversees the effective, consistent implementation, and training on these policies in partnership with HR, Ops and Training Teams - In partnership with HR and Operations representatives, assists with incident and accident investigations, prevention and analysis; develops, recommends and deploys hazard recognition, safety protocols and procedures; monitors and maintains workplace injury metrics, time lost, experience ratings, WCB/WSIB premiums surplus/charges and makes recommendation to mitigate rate premium charges - Partners with HR and Ops on Ministry/Department of Labour inspections and complaints and ensures matters are duly investigate and recommendations for resolution are presented and executed in the appropriate timelines and followed through until orders are closed - Updates the Early and Safe Return to Work (ESRTW) management strategy with respect to both occupational and non-occupational claims; provides ongoing follow up to ensure the program is running effectively  - Manages training and compliance auditing of AODA, WHMIS, MDS and other provincial and state requirements in partnership with HR, Ops and Training Teams - Ensures timely and accurate completion of provincial employer WCB/WSIB/CNESST accident reports, follow up and return to work efforts; addresses non-compliance and unauthorized absences through progressive discipline in partnership with Ops and HR - Proactively spot checks office and field operations work environments for H&S compliance, workplace ergonomics and makes recommendations for change - Acts as management advisor representative on Joint Health and Safety Committee Wellness - Actively promotes a call to action to all employees in the area of a operating a healthy and safe work environment - Monitors the business for any and all health, safety and wellness risk and acts as advisor to mitigate such risks - Participates in the Company’s chartable, holiday and party planning committees - Establishes a social presence and cadence promoting Company’s wellness initiatives - Designs and executes wellness programs onsite and in the field (e.g. office flu-shot, massage) - Conducts harassment and violence in the workplace pulse checks through monitoring employee relations follow up, educates via lunch and learns, seminars, and presentations - Perform other duties as assigned Job Requirements  - Post-Secondary education in Human Resources, Benefits, Wellness and or Occupational Health and Safety, Certified Employee Benefit Specialist (CEBS) designation preferred or equivalent work experience - 4-5 years progressive experience related to employee and workplace benefits and/or health and safety (costing, compliance, risk mitigation, accident investigation, return to work, training) - Experience with disability management, accident and other workplace investigation (e.g. harassment), workplace inspection and job hazard analysis is preferred - Understanding of current provincial legislation, Codes of Practice, Bulletins and other safe work practice requirements and recommendations. Note:  Understanding of United States group insurance benefits and health and safety obligations is preferred but not required (on the job training available) - Ability to manage relationships with internal and external clients - Strong project management skills   - Experience in writing and implementing specific work procedures and conducting customized training programs - Experience in a consulting/advisory role to a Joint Health and Safety Committee (JHSC)   - Computer literacy in MS Office (Word, Excel, PowerPoint) - Ability to anticipate, recognize and respond to problem situations - Demonstrated tact and diplomacy skills and the ability to handle confidential matters with discretion - Excellent interpersonal skills and communication skills, especially strong writing skills - Ability to work independently and in a team environment - Valid driver's license, with an acceptable driving record and use of a reliable vehicle - Bilingual in French and or Spanish is an asset but not required Physical Demands Office environment with occasional driving and air travel in Canada and the U.S. (5%) to conduct worksite investigations, attend meetings, hearings, and conduct workplace training
ID
2018-2165
Job Locations CA-ON-Mississauga
Posted Date 2 months ago(1/2/2018 6:55 PM)
OSL is a fast growing and successful third- party specialty retailer whose clients are some of the largest companies in Canada and the U.S. We have 2,000 employees and are expecting to continue to grow at a rapid pace in a fun and challenging work environment.     The Bilingual Pricing & Communications Coordinator will support the execution of nationally driven programs, events and other local initiatives for OSL both in Canada and US. Working closely with the Go to Market Team and various internal & external partners, the Bilingual Pricing & Communications Coordinator will ensure all current and future sales and marketing initiatives are effectively communicated to the field and to applicable stakeholders accurately, effectively and on time.   Principal Duties & Responsibilities: - Maintain all carrier offers and promotions within RQ in an accurate, and timely manner. - Create/ Distribute store support tools for Marketing, Merchandising, Pricing and Promotions (Flags, Price Files, Cheat Sheets, In-Store Marketing, Carrier Events, Contests – etc.) - Proactively identify  issues with  promotions,  pricing, or other  in-store  Marketing  and/or Carrier initiatives. - Work with the Operations, Carriers, Original Equipment Manufacturers and Walmart to develop and deploy a launch plan for any new product where required (Product can be defined as being any device, offer, plan, warranty, or credit initiative). - Provide translation services to OSL where required. - Manage and Develop internal and external newsletters and communications of varying formats for both Canada and US - Review and analyze all current communications processes and material for continuous improvement and innovation opportunities - Builds and manages relationships with key stakeholders to facilitate timely delivery and execution of content, projects and requests as they arise. - Facilitating internal and external discussions on current and upcoming promotions and organizing action plans to align with advertising initiatives for Canada & US Carrier Partners. - Builds and support client communication initiatives from strategic concept through to production and execution including communications planning. - Interacting with consumers for escalated inquiries on promotional content and messaging - Assisting with internal communications materials/initiatives to support Brand Marketing initiatives; participate in program planning/ideation - Establishes process and protocols for all OSL US Communications. - Continuously seek out opportunities to improve and enhance the communication platform by using market research, strategic deployment methods and recent technologies. Candidate Qualifications: - Minimum of 3-5 years’ experience in retail operations (wireless space preferred) - Passion for creativity and sense of style - Bilingual oral and written fluency is an asset - Excellent written and verbal communication skills and capability to communicate with all levels within the organization. - Proven track record of multi-tasking, planning and prioritization. - Ability to work independently in a fast-paced environment. - Working knowledge and experience in Microsoft Outlook, PowerPoint, Word and Excel. - Proficiency in Microsoft SharePoint is an asset. - Able to work evenings and weekends as required to meet the needs of the business. - Effective time management skills and the ability to prioritize competing deadlines are a must - Must display strong written and verbal communication skills.      
ID
2018-2105
Job Locations CA-ON-Mississauga
Posted Date 2 months ago(12/5/2017 3:56 PM)
OSL is a fast growing and successful third- party specialty retailer whose clients are some of the largest companies in Canada and the U.S. We have 2,000 employees and are expecting to continue to grow at a rapid pace in a fun and challenging work environment.     The Human Resources Generalist performs a range of HR generalist and administrative duties in support of the HR function for their assigned client group(s).  The duties include day-to-day administration of employee data management and benefits, policy and legislative compliance guidance and liaisoning with field management and employee workplace questions and issues.  You will also assist with recruitment, training, H&S, performance management and coaching, development and termination of employees and managers on issues of basic to moderate complexity with support from their supervisor on more complex issues.   Responsibilities - Coordinates routine requisition (e.g. new hire), onboarding (e.g. onboarding and change forms) and offboarding (extended absences, termination requisitions) activities for assigned practice area(s) and elevates more complex matters for support and or resolution as required - First point of contact for general employee HR inquiries. Elevates as required. - Prepares, delivers and follows up on approved offer letters and onboarding documents - Coordinates benefits enrolment, changes, terminations, invoicing, reconciliation, administration and general inquiries - Coaches leaders on basic to moderate employee relations matters. Elevates more complex matters to supervisor further support and or resolution as required - Coaches managers and senior leaders on basic to moderate performance management and progressive discipline matters including coaching on effective documentation. Elevates more complex matter to supervisor further support and or resolution as required - Coordinates vacation and extended absences administration including tracking, reconciliation and fulfillment follow-up - Supports annual performance evaluation administration - Assists with other HR administrative matters such as HR metrics, employment verification letters, HRIS troubleshooting and administration - Coordinates intake, research and response preparation of basic to moderate legislative inquiries and/or claims (e.g. Service Canada, WSIB/CNESST, Ministry of Labour). Informs supervisor upon notification receipt of all such matters and elevates more complex matters to supervisor immediately - Liaises with Recruiting and Payroll teams upstream and downstream to support employee lifecycle. - Supports Director, Human Resources and Recruitment through active participation in ad hoc meetings, training and other project assignments - Travels to stores on day, evening and overnight to build relationships and support HR matters (5-10% travel) - Ensures employee file and sign-off requirements are accurate and up to date - Corporate recruitment support backup (job postings, resume screening, phone screens, interview scheduling, background checks, assessments, references) - Supports urgent evening and weekend retail HR support needs in an accurate and timely manner as required - Performs any other duties as required Job Requirements - Bilingual French and English preferred but not required - Minimum two years of work experience in a Human Resources role preferably including employee relations, coaching and investigations exposure - A college or university degree, preferably in business specializing in Human Resources, or equivalent - Post grad diploma in Human Resources preferred - Excellent communications skills, verbal and written - Highly organized - Effective time management skills - Excellent inter-personal relation skills - Strong computer skills including proficiency in Microsoft Office Suite - Conviction to improve personally and support continuous improvement - High level of personal integrity - Positive and supportive tone, attitude and work ethic - Ability to work in a fast-paced environment - Self-starter - Previous multi-unit national retail experience preferred
ID
2017-1781
Job Locations CA-ON-Mississauga
Posted Date 5 days ago(2/14/2018 1:42 PM)
The Office Administrator will be responsible for maintaining the day-to-day operations of the OSL corporate head office while providing administrative support to the Executive Assistant and Leadership Team.    Principal Duties and Responsibilities: - Perform reception functions including greeting or directing clients, visitors and guests - Answer all incoming calls to our main line and handle basic inquiries, redirecting calls as appropriate and taking messages when required - Sort and handle incoming and outgoing mail/packages - Maintain accurate contact, mailing, and distribution lists - Ensure that shared areas are kept tidy (kitchen and supply/copy areas) and to OSL standard - Day-to-day contact with landlord and sublandlord for facilities-related matters - Approve and submit invoices to Finance team for payment - Manage business card orders - Maintain supplier network, costs, and options.  Act as main point of contact for office-related vendors. - Organize repairs with Warehouse Coordinator or other contacts as required for furniture and office equipment - Assist in planning and coordination of meetings, conferences and conference calls - Complete administrative tasks as delegated by Executive Assistant and leadership team including formatting and distribution of internal communication, presentations, and information research - Social Committee member for staff events - Manage all workstation and furniture moves throughout the office - Support for Executive Assistant and leadership may include: - Format and distribute of internal communication, presentations, and information research - Manage calendar including scheduling/arranging meetings, and sending invitations and reminders. - Coordinate travel, hotel, and car reservations - Review and submit expense reports with accuracy - Procurement of resources for internal and project duties - Coordinate details relating internal and external meetings for Managing partner and team including document production, venues, food & beverage, attendees, etc.  Skills and Abilities: - Bilingual French and English an asset - Strong computer skills and knowledge of Microsoft Suite (Powerpoint, Excel, Word) - Effective communication skills, both oral and written - Strong organizational skills - Strong attention to detail - Ability to prioritize with strong time management skills to accomplish assignment from various individuals with varying timelines
ID
2017-1760
Job Locations CA-ON-Mississauga
Posted Date 3 months ago(11/20/2017 4:14 PM)
Operating out of our Mississauga, Ontario office, the HRIS Coordinator performs a range of HR administrative and coordinating duties in support of the HR function for their assigned client group(s) include leading a team of HR Administrators toward the timely and accurate completion of Canada and U.S. employment offers, benefits enrolment, employee data changes and offboarding as well as reporting, analytics, system upgrades and changes.   The incumbent will also participate in employee life cycle events such as performance appraisals and wage rate changes and operate as a backup to other peers for HR matters of basic to moderate complexity with support from their supervisor on more complex issues.   Responsibilities - Leads a team of HR administrators and assists with ensuring routine requisition (e.g. new hire), onboarding (e.g. onboarding and change forms) and offboarding (extended absences, termination requisitions) activities for assigned practice area(s) are completed accurately and within service level commitment timelines; elevates more complex matters for support and or resolution as required - Actively solicits client groups to forecast team workload; schedules and motivates staff accordingly - Monitors for and troubleshoots HRIS data gaps and inaccuracies, corrects errors and establishes additional workflows and reporting to minimum reoccurrences - Prepares, delivers and follows up on approved offer letters and onboarding documents; spot checks team’s work for accuracy - Administers benefits enrolment, changes, terminations, invoicing, reconciliation, administration and general inquiries - Administers vacation and extended absences administration including tracking, reconciliation and fulfillment follow-up - Assists with performance evaluation administration - Prepares company and people data reports for various levels of management - Assists with other HR administrative matters such employment verification letters - May assists with intake, research and response preparation of basic legislative and legal inquiries and/or claims (e.g. Ministry of Labour, Employment Insurance, Unemployment Insurance, Department of Labor, WCB/WSIB, Social Assistance, Benefits, COBRA). Informs supervisor upon notification receipt of all such government matters and elevates more complex matters to supervisor immediately - Liaises with Recruiting and Payroll teams upstream and downstream to support employee lifecycle - Supports HR Manager(s) and Director, Human Resources through active participation in ad hoc meetings and other project assignments - Assists with ensuring employee file and sign-off requirements are accurate and up to date - Assists with ensuring client-base system records are accurate, maintained and up to date - Supports occasional urgent evening and weekend HR support needs in an accurate and timely manner as required - Performs any other duties as required    Job Requirements - College or university degree, preferably specializing in Office Administration or Human Resources, or equivalent work experience - 2-3 years of experience in an office or HR admin role with previous experience leading work teams preferred - Previous work expereince with HRIS  - Experience with ADP Workforce Now preferred - Proficiency in Microsoft Office ideally including demonstrated experience in preparing spreadsheet reports and using Excel functions such as formulas, vlookup and pivot tables - Excellent communications skills, both verbal and written - Highly adaptive, organized and detailed orientated - Effective problem solving, time management and inter-personal relation skills with a positive and supportive tone, attitude and work ethic - High level of personal integrity - Ability to work in a fast-paced environment - Bilingual French competency preferred but not required for this role If you fit this profile or know someone who does visit our website www.oslrs.com.
ID
2017-1395
Job Locations CA-ON-Mississauga
Posted Date 2 months ago(1/4/2018 12:30 PM)
The Training Lead will create and deliver training requirements for OSL initiatives.  Working closely with the Training Manager, internal / external partners, the Training Lead will develop the strategy and implementation of the training material to successfully train various stakeholders.   Principal Duties & Responsibilities: - Assist the Training Manager with the design and implementation of training, program development and supporting materials based on the needs of the organization. - Works in partnership with the Training Manager to leverage the Learning Management System (LMS) and support all training objectives. This includes system set up, programming, report building, analysis, managing the delivery of training and developmental programs. - Identify training and development needs within the organization through feedback, sales & operations results, job analysis, and regular consultation with various internal and external partners. - Assist the Training Manager with the development of training content including: train the trainer, e-learning courses, job aids, training videos, work books, leader guides, in-store training tools, etc. - Works with the Training Manager to develop or implement content, reporting & practices to monitor and review the progress of trainees through LMS, carrier and OEM programs. Creates reporting to share with stakeholders at OSL and carrier / OEM partners. - Liaises with Human Resources to ensure all provincial guidelines for training and certification are met. - Proactively identifies needs in field to recommend and implement programs or changes as necessary, in order to adapt to changes occurring in the work environment - Liaises with internal/external subject matter experts to leverage expertise regarding adult learning principles, to improve content development and leverage the LMS system. - Ensure all content, resources, tools, are prepared, accurate and ready for scheduled training dates. - Provide the field management team with the resources to ensure all associates are fully leveraged and are providing optimal results. Candidate Qualifications: - A Bachelor’s Degree in a related field, such as education, organizational development, human resources, business administration, or communications, is an asset - Minimum three (3) years’ experience working in training delivery, teaching, coaching and/or facilitation experience (with at least two (2) years in the wireless or electronics industry is an asset) - Strong knowledge of adult learning, instructional design principles and best practices, as well as organizational change management expertise - Experience in the creation and/or delivery of training content - Strong working proficiency with authoring tools such as Adobe Captivate, Articulate Storyline, etc. (is an asset) - Strong working proficiency with design tools such as Adobe Photoshop, Premiere, After Effects, etc., (is an asset) - Strong working proficiency in Microsoft Word, Excel and PowerPoint is required. - Must possess the ability to proactively build strong relationships within a diverse organization - Must possess exceptional attention to detail and the ability to manage multiple on-going priorities. - Superior organizational and planning skills are required - Excellent communication skills, both written and oral in English and French are required - Must display active listening skills as well as conflict resolution skills
ID
2017-1296

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